Refund and Returns Policy
Return Policy
Eligibility for Returns
Items must be returned within 10 (Ten) days of receipt. Products must be unused, in their original packaging, and accompanied by a proof of purchase.
Non-Returnable Items
Certain items, such as perishables, personalized products, or intimate apparel, are not eligible for return unless defective.
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 2 (Two) days of delivery. We will provide a replacement or refund upon verification.
Return Process
To initiate a return, contact our customer service team at [email/phone]. You will receive instructions on how to return the item.
Refunds
Refunds will be processed within 10 (Ten) business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Exchanges
Exchanges are subject to product availability. Contact us to arrange an exchange.
Cancellations
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.
Contact Information
For any questions about returns, contact us at [email/phone].
